Position Summary
As an Insurance Customer Service Representative with Big Bend Insurance Group, you’ll help clients
feel supported while building a career in insurance. This part-time, remote position focuses on
customer service, client retention, policy renewals and remarketing, with opportunities to earn
commissions through appropriate cross-selling. It’s a great starting point for someone eager to
learn, develop their skills and grow into inside sales, outside sales or management as opportunities
become available.
Qualifications:
- 0–1 year of insurance experience; prior insurance employment is not required.
- Property & Casualty and Life insurance licenses preferred before hire. Unlicensed candidates must
- obtain licenses within the first 90 days of employment.
- Strong communication, problem-solving and relationship-building skills.
- Ability to work independently and collaborate with a team.
- Comfortable with learning insurance management systems and other technology.
- Strong organizational skills, attention to detail and a willingness to learn
Essential Duties & Responsibilities
- Build and maintain relationships with clients through responsive, dependable service.
- Answer calls, gather information and follow through on service requests.
- Maintain accurate client records and track required documents and signatures.
- Once licensed and authorized, assist with policy renewals, retention, remarketing, policy changes
- and coverage questions.
- Help resolve billing inquiries and coordinate with carriers and teammates.
- Once licensed and authorized, identify appropriate life insurance and other cross-selling
- opportunities, and occasionally assist with urgent new-business quotes.
- Learn agency procedures and stay current on products and industry updates.
- Before licensing, perform permitted administrative and support duties.
Competencies:
- $18/hr plus commission opportunities.
- Commission earnings vary with production.
- Part-time, remote position starting at 20 hours per week, transitioning to full-time
- Paid time off and paid holidays.
- Benefits available after the first year.
- Hands-on training, mentorship and ongoing professional development.
- A collaborative team that supports your success.
- A career-development path into a sales or management role after your first year.
You don’t need years of experience to have a future in insurance. If you’re eager to learn and ready
for a role with room to advance, we’d love to meet you. Apply below.